Frequently Asked Questions
Find answers to common questions about our Japanese-inspired fashion
Are your products authentic Japanese brands?
Yes, we curate authentic apparel and accessories directly from Japanese designers and reputable suppliers to ensure premium quality.
How do Japanese sizes compare to UK sizing?
Japanese sizing tends to run smaller. We provide a detailed size conversion chart on every product page to help you find the perfect fit.
Will I have to pay import duties or customs fees?
For UK customers, all import duties and taxes are included in the final price at checkout. There are no hidden fees upon delivery.
How do I care for delicate Japanese denim or silk items?
Each garment includes specific care instructions. Generally, we recommend cold hand-washing or professional dry cleaning for premium fabrics.
Can I track my order once it leaves Japan?
Absolutely. Once your order is dispatched, you will receive a tracking number via email to monitor its journey from Japan to your doorstep.
Do you restock sold-out limited edition collections?
Many of our Japanese streetwear drops are limited edition. Once sold out, they may not return, but you can sign up for 'Back in Stock' alerts.